Privacy Policy
1. Business Information
Business Name: Flow Theory
Address: 415 Boston Post Rd Ste 3-1056, Milford, CT 06460, United States
Website: FlowTheory.io
General Contact Email: [email protected]
Privacy Contact: [email protected]
Jurisdiction: United States (Connecticut)
We serve users in the United States, the European Union, and California.
2. Information We Collect
We may collect the following categories of information:
A. Information You Provide
Name and contact details (email, phone, company info)
Messages and support inquiries
AI conversation inputs and prompts
Any data you submit through forms or onboarding
B. Automatically Collected Information
IP address and browser/device information
Usage data and interaction logs
Cookies and tracking technologies
Analytics data about how users navigate our site
C. Service & Transaction Information
Account activity and service usage
Subscription or billing information (processed securely through third-party providers)
3. Why We Collect Your Data
We use your information to:
Provide and operate our AI services
Improve system performance and user experience
Provide customer support
Send service updates or marketing communications
Maintain legal compliance and prevent misuse
4. AI & Automated Processing
Our platform may use artificial intelligence to:
Generate responses, insights, or recommendations
Assist with automation or workflow optimization
We do not directly use user data to train our own AI models, but some third-party providers (such as AI infrastructure partners) may process data to improve their services in accordance with their policies.
We do not engage in automated decision-making that produces legal or similarly significant effects on users.
5. Third-Party Services We Use
We may share or process data using trusted third-party providers, including:
AI infrastructure providers
CRM and automation platforms (e.g., Go High Level)
Messaging and communications providers (e.g., Twilio)
Analytics, hosting, and cloud infrastructure services
These providers process data only as necessary to provide their services.
6. International Data Transfers
Because we serve users globally, your information may be transferred to and processed in the United States or other countries where our service providers operate.
By using our services, you consent to such transfers.
7. Data Retention
We retain user data:
As long as your account remains active
As needed to provide services
Until you request deletion
Or as required for legal or compliance purposes
When an account is deleted, associated personal data will be removed within a reasonable timeframe unless retention is legally required.
8. Your Privacy Rights
Depending on your location (including the EU and California), you may have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your data
Opt out of marketing communications
Request information about how your data is used
To exercise these rights, contact: [email protected]
9. Security Measures
We implement reasonable administrative, technical, and organizational safeguards, including:
Encryption of sensitive data
Secure access controls
Monitoring systems to prevent unauthorized access
However, no system can guarantee absolute security.
10. Cookies & Tracking
We may use cookies or similar technologies to:
Maintain sessions
Analyze usage patterns
Improve user experience
You may disable cookies through your browser settings.
11. Children’s Privacy
Our services are not directed toward individuals under 13 years of age, and we do not knowingly collect data from children.
12. Updates to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.
Continued use of our services constitutes acceptance of any updates.
13. Contact Us
If you have questions or concerns about this Privacy Policy, contact:
Flow Theory
415 Boston Post Rd Ste 3-1056
Milford, CT 06460, United States
📧 [email protected]
📧 [email protected]